Password Change Guidance

You must know your current password to reset your password using these methods.

Reset Your Password On-Site

The following instructions apply on a PC or a computer running Windows, not a computer running MacOS.

Using a Los Rios computer:

1. Press Ctrl + Alt + Del.
2. Choose Change a Password.
3. Enter your Old Password.
4. Enter a New Password, then enter it a second time to confirm the password.
5. Click the submit arrow to change your password.

Reset Your Password Off-Site with Personal Device

Using a personal computer, laptop, or device:

1. Go to the Change Password page.
2. Log in with your current credentials (employee wID and password).
3. On the following screen:
   • Enter your Current Password.
   • Enter a New Password, then enter it a second time to confirm the password.
4. Click Change Password.

Reset Your Password Off-Site with a Los Rios Issued Device

Using a laptop or device issued by Los Rios:

• Go to the Change Password page.
• Log in with your current credentials (employee wID and password).
• On the following screen:
  • Enter your Current Password.
  • Enter a New Password, then enter it a second time to confirm the password.
• Click Change Password.

The following instructions apply on a PC or a computer running Windows, not a computer running macOS.

After you have successfully changed your password:

• Connect to VPN via GlobalProtect (if you are not already connected).
• Lock your device, so you are returned to the login screen.
• Log in using your new password.

Related Links and Resources

• Change Expired or Forgotten Password
• Change Security Questions
• Guidelines on When to Change Your Password
• Password Help from the Help Desk