Try the following steps if you're having trouble logging in to Okta.
Use Only Your ID Number
Use only your employee wID number to sign in. Do not include @apps.losrios.edu. If you include @apps.losrios.edu, then the system will return an error saying it's unable to sign you in.
Verify Your ID Number
Look up your employee wID number to make sure it is correct.
If you receive an error while trying to look up your ID number that says, "we're unable to find an ID for the SSN and birthdate you provided," then contact the Help Desk.
Verify Your Password
Make sure you are using the correct password. If you are not sure, then you can reset your password.
See Okta Videos and Guides
See instructional guides and videos on how to enroll in Okta.
Contact Support
If you need further assistance, then submit a ticket in Service Central, email help@losrios.edu, or call one of the following numbers.
| Location | Phone | Hours |
|---|---|---|
| American River College |
(916) 484-8259, option 2
|
Monday through Thursday, 9:00 am to 4:00 pm |
| Cosumnes River College |
Monday through Friday, 8:00 am to 4:30 pm
|
|
| Folsom Lake College |
Monday through Friday, 7:30 am to 6:30 pm
|
|
| Sacramento City College |
Monday through Friday, 8:00 am to 4:00 pm
|
|
| District Office |
(916) 568-3012, option 5
|
Monday through Thursday, 8:00 am to 5:00 pm
Friday, 8:00 am to 2:30 pm |