Beginning on Friday, October 25, our form has moved to Service Central. Switching to Service Central enhances how we manage requests and collaborate with you, our clients!
Go to new marketing and website support request form
As with the old form, the new form allows you to request website services; event and news promotion through our websites, email, or social media; graphic design services; video services; and employee directory changes. Service Central also:
- Provides greater visibility into the status of each request, allowing you and us to easily track progress from submission to completion. This clarity will help us prioritize tasks more effectively and ensure that nothing slips through the cracks.
- Simplifies communication, enabling smoother collaboration through comments and automated email notifications.
- Makes it easier to upload and manage documents related to requests, ensuring that all necessary files are stored in one place and can be easily accessed by those who need them.
- Has built-in notifications that keep you and us informed at every stage, reducing the need for manual updates and improving response times.
Though Service Central offers significant improvements, we recognize that there will be a learning curve as we transition to the new system. To help with this, we've created a Marketing and Website Support Knowledge Base Article that explains how to use the new request form, providing step-by-step guidance. We encourage everyone to review the article to get familiar with the platform's features.
We're confident that with a little practice, the system's benefits will become clear, and you'll find it much easier to manage requests and communicate effectively.
See you in Service Central!